Cash out without delays

Fishandspins Casino: Your withdrawal is waiting on account verification

Every licensed casino must confirm who you are to stop money laundering, and our team usually clears the check in 2 hours.

Start verification now

Anjouan Offshore Finance Authority licence ALSI-967608, audited by BMM Testlabs, QUINEL, and Gaming Laboratories International.

At the check

Who runs the check on your account?

Six rows settle who checks you, how long it takes and where questions go.

Checks run by

Fishandspins Casino LLC

Licence held

Anjouan Offshore Finance Authority, ALSI-967608

Typical waiting time

2 hours

Required by

Before the first withdrawal

Verification e-mail

[email protected]

Youngest player allowed

18+

Four moves

From pending check to cleared account

After this, you will know exactly what to send and what usually gets a copy refused.

Where do the buttons appear?

Open your profile and look for the documents area; the upload buttons only appear once your account exists and a check has been opened on it. Note which of the three papers is asked for first.

Photograph your passport properly

Send a sharp colour photo of your passport, driving licence or national identity card, with all four corners visible and no glare across the text. Screenshots of a photo rarely pass.

A recent bill or statement

Add a bill or bank statement dated within the last few months, showing your name and full home address as registered on the account. Crop nothing off the page edges or the address may be cut.

Watch your inbox afterwards

Watch your inbox after sending: the review team replies to [email protected] queries and usually confirms within 2 hours. Keep your withdrawal request open while you wait.

At the upload screen

Which papers will the casino ask for?

Open this block when a copy has been refused and you need to know what was missing.

Proof of identity

ConfirmsYour name, face and date of birth

Must showAll four corners, sharp text, colour, unedited

Proof of address

ConfirmsWhere you actually live

Must showYour name, full address, recent issue date

Payment method confirmation

ConfirmsThe card or wallet is yours

Must showYour name, the last digits, no full numbers

Rejected Once, Cleared Next Time

Half a Page, Full Return. A dark shadow across the number, or a cut-off corner, leaves the reviewer unable to read the page. Lay the page flat and shoot from above Retake it in daylight without a flash

Name on File Differs. Mismatched spelling between the paper and your profile stops the reviewer tying the document to your account. Check the spelling saved in your profile Upload the paper bearing that same name

Stale Address Paper. Address papers carry a date, and a bill from many months back no longer proves where you live today. Download the latest statement from your provider Send the newest version, not an old file

Show Where Your Money Started

Our Anjouan Offshore Finance Authority licence, number ALSI-967608, obliges us to know where a player's money originates. Treat the request as standard AML housekeeping rather than a comment on you; staff read the papers and move on.

Depending on your case, the reviewer may ask for one or more of these.

Recent payslips from your employer
Bank statements covering recent months
A letter confirming your salary
Tax paperwork showing declared income
Proof of a pension or benefit

Timing Map

Know Which Moves Bring a Check

Timing worries most players, so this block shows exactly which moments open a review.

Smoother Payout Ahead

A payment far above your usual pattern draws a second look, and the reviewer may ask for proof of identity or of the payment method.

Pending, Then Paid

The licence expects a verified account before the first withdrawal, so that cash-out is when identity and address papers are normally reviewed.

Is This Card Really Yours?

Adding a card or wallet you have not used before means the casino has to confirm that the method belongs to you.

Room to Play More

A higher limit changes what you can spend in one session, so the team may ask how the extra spending is funded before it applies.

Straight to cleared

Read these before you re-upload

Everything a stalled check leaves open, answered in a couple of lines each.

My driving licence scan was turned down, what now?+

Check the message that came with the refusal, which names the specific problem. Most rejections follow glare on the surface, a cut-off corner or a blurred photo, so retake the picture in daylight on a flat table. Send it again to [email protected] and the review restarts.

Are my documents encrypted when I upload them?+

Yes. Files travel over TLS 1.3 encryption and stay inside the verification system, where only the staff handling your case open them. They are held for the anti-money-laundering record, not shared with other players or outside advertisers.

Must I send documents before my first withdrawal?+

Yes. The licence requires a complete check at the latest before your first payout, so the payment can go out cleanly. Fishandspins Casino may also ask sooner, at registration or right after the first deposit.

How long does the document review usually take?+

Around 2 hours from the moment a complete set lands in the queue. An unclear scan pushes it back, because the team has to request a fresh copy. Anything sent outside that window is picked up first thing in the queue.

Why is the casino asking where my money came from?+

The source of funds question is a routine step under the licence's anti-money-laundering rules, and every licensed operator runs it. It is not an accusation, just a record of how your deposits are funded. A payslip or a bank statement showing the activity settles it.

Will I have to send the same paperwork again later?+

Possibly. A passport that lapses, a bill that ages out or a new card or wallet can each prompt a refresh. Re-verification also appears when play or deposits shift noticeably, and the request names exactly what is needed.