Anjouan Offshore Finance Authority licence ALSI-967608, audited by BMM Testlabs, QUINEL, and Gaming Laboratories International.
Average payout in 11 minutes, up to £62,000 per transaction. £50M paid weekly to 380,000+ players.
TLS 1.3 encryption securing every deposit, withdrawal, and session. eCOGRA alternative dispute resolution.
Channel Guide
Fishandspins Casino Keeps Three Lines Open
By the time you pick, you will know each route and how long a reply takes.
Chat With Us
Best for anything that needs a back-and-forth, like a stuck bonus or a payment question: chat connects you in about one minute, at any hour of the day or night.
Ideal for documents and anything you want in writing: write to [email protected] and a reply lands in your inbox within eight hours, with details you can keep.
Ring +44 20 0510 7596 (GMT) when you want a voice straight away; calls are answered in about three minutes, which suits urgent account locks and payment worries best.
Gambling problem helpGamCare, BeGambleAware, GAMSTOP
When Sorry Is Not Enough
The Day a Standard Reply Falls Short
For the morning an answer arrives that leaves your question unanswered.
Which Details Should I Send?
When a chat reply misses the mark, put the dates, amounts and what you expected into a message to [email protected], so every detail sits in one place.
A Written Answer in Eight Hours
Within eight hours a colleague reads that message and sets out what happened on your account, offering a fix or a clear reason for the outcome.
The Second Look You Can Ask For
Should that reply still feel short, ask for a manager's review in the same thread; a second pair of eyes then revisits the case before anything closes.
After Us, an Outside Regulator
Only after both internal rounds end can a case go to the Anjouan Offshore Finance Authority, licence ALSI-967608, which holds the record of our licence.
Before You Send
The Right Department for Each Message
Since 2011 we have sorted questions by subject, so yours lands with the person who can fix it.
The moment a small doubt shows up, these six replies calm it before you reach out.
accountWhat happens if my documents take longer to verify?+
Most checks wrap up in about two hours once your papers arrive. Should yours need a closer look, the team keeps you posted by e-mail. Either way, you will know where things stand rather than wondering.
accountWhere can I find help late on a Sunday night?+
Someone is on hand at every hour, weekends included. That covers the quiet early-morning stretches in United Kingdom time, when most places go dark. Reach out whenever you need to and a person will answer.
accountDo I need to speak English to get through to someone?+
Four languages are spoken by the support team: English, German, Finnish and Norwegian. Help arrives in whichever of these suits you. Tell the agent your preference and they will carry on from there.
accountWhat if I want to shut my account for good?+
Ask the team to close it and they will action the request for you. Remember that only one account per player is allowed, so reopening later means starting fresh. Nothing is left half-done when you confirm.
accountDo I need the payout safeguards of a regulator behind this?+
Fishandspins Casino LLC holds licence ALSI-967608 from the Anjouan Offshore Finance Authority. That authorisation is what stands behind every wager you place. The regulator's name and licence number are yours to check at any time.
accountWhy do they keep asking who I am when I call?+
Agents confirm your identity through your registered details, never your password. A few quick facts are enough for them to pull up your account safely. It protects you and keeps the wrong person out.
No Waiting Guessing
Hours and Typical Reply Times
Our desk stays staffed through every hour of the week, and these figures show what that means.
Set these beside you before the conversation opens, and the first reply usually settles it.
Your account e-mail address
The payment method you used
Screenshot of the error or receipt
Deposit or withdrawal amount and date
Any reference from earlier messages
We use cookies to ensure the site works properly and to improve your experience. By continuing to use Fishandspins Casino, you agree to our cookie policy.